Privacy Policy

Introduction

JKJ Pathology, LLC d/b/a The Pathology Solution ("we," "us," or "our") operates the application located at app.thepathologysolution.com. This Privacy Policy describes how we collect, use, and protect the personal information of patients, healthcare providers, and other users of our services, including our SMS messaging program.

Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, phone number, mailing address
• Billing information: account balances, payment history, insurance details
• Health information: pathology specimen data and related clinical information, as necessary to provide laboratory services
• Device and usage data: browser type, IP address, and pages visited within our application
• SMS consent records: opt-in status, phone number, and messaging preferences

How We Use Your Information

We use the information we collect to:

• Provide pathology laboratory services
• Send billing statements and payment links via email and/or SMS
• Process payments securely
• Communicate with referring healthcare providers about case status and results
• Comply with legal and regulatory obligations
• Improve and maintain our application and services

SMS Messaging Program

When a patient's phone number is provided by their healthcare provider or by the patient directly, we may send transactional SMS messages related to billing and payment. These messages include:

• Payment links for outstanding balances
• Prepayment requests
• Payment confirmations

Message frequency: Message frequency varies based on billing activity. Typically 1–3 messages per billing cycle.

Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.

Opt-out: Reply STOP to any SMS message to unsubscribe from future text messages. You will receive a one-time confirmation message. You may also contact us at the information below to opt out.

Help: Reply HELP to any SMS message for support information, or contact us using the details in the "Contact Us" section below.

We do not share, sell, rent, or trade your phone number or SMS consent information with third parties or affiliates for marketing or promotional purposes.

How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: We use trusted third-party services to process payments (Stripe), send emails (Resend), and deliver SMS messages (Twilio). These providers are contractually obligated to protect your information and use it only for the services we engage them to perform.
• Healthcare providers: We share clinical results with the referring physician or healthcare provider who submitted the specimen.
• Legal compliance: We may disclose information when required by law, regulation, or legal process.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption of sensitive data at rest and in transit, role-based access controls, and secure authentication. Payment processing is handled by PCI-compliant third-party providers.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. Pathology records are retained in accordance with applicable state and federal regulations.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information. To exercise these rights, please contact us using the information below.

HIPAA Compliance

As a clinical laboratory, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Protected health information (PHI) is handled in accordance with our HIPAA Notice of Privacy Practices, which is available upon request.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: